Frequently Asked Questions

Because our dispatch facility is centrally located in Auburn, our certified emergency team typically arrives on-site within 30 to 60 minutes of your call, 24 hours a day, 7 days a week, 365 days a year.

Yes, in the vast majority of cases, homeowners insurance covers 'sudden and accidental' water damage, such as a burst plumbing pipe, washing machine overflow, or water heater rupture. We document every square foot using infrared thermal imaging and moisture meters, and bill your insurance company directly using industry-standard Xactimate pricing.

A typical residential water damage restoration project requires 3 to 5 days of continuous industrial drying. We place high-velocity air movers and Low-Grain Refrigerant (LGR) dehumidifiers, taking daily electronic moisture readings until framing reaches normal equilibrium moisture content (under 12%).

If water extraction begins within the first 24 to 48 hours and the water is clean (Category 1), hardwood flooring and subflooring can often be saved using specialized injectidry vacuum mats. Delaying mitigation, however, causes wood cupping and irreversible delamination, requiring complete demolition.

First, locate your main water shutoff valve and turn off the water supply immediately. Second, turn off circuit breakers to the flooded rooms if it is safe to do so. Third, remove valuable rugs, small furniture, and electronics from standing water. Do NOT use a standard household vacuum to suck up water.